Privacy Policy

This Privacy Policy explains what information SwayGifts LLC (“SwayGifts”, “we”, “us”, “our”) collects, how we use it, and how we share it when you use our website or application. If you have questions, contact us.

Effective date: January 12, 2026

1. Who We Are

SwayGifts LLC (United States) operates the SwayGifts platform and acts as the primary data controller for users of the service. Depending on your location, SwayGifts may use affiliated entities and third-party service providers (for example, infrastructure, analytics, and customer support) to support operations. SwayGifts LLC remains responsible for this Privacy Policy.

2. Information We Collect

We collect information to provide the service, prevent fraud, and comply with legal obligations. The categories below describe what we collect:

A. Account and Profile Information

  • Name, email address, phone number
  • Account settings and preferences
  • Profile details you create (e.g., event name, goal name, optional descriptions)
  • Custodian account details when creating accounts for minors

B. Recipient and Gift Information

  • Recipient contact details you provide (email address and/or phone number)
  • Gift messages, names, and other details associated with a gift or contribution
  • Gift delivery and notification status (e.g., sent, delivered, opened)

C. Payment and Transaction Information

Payments are processed by Stripe. We do not store full card numbers or sensitive payment credentials on our servers. We receive limited payment-related information necessary to operate the service, such as:

  • Transaction amounts, currency, timestamps, and status
  • Partial payment metadata from Stripe (e.g., payment IDs, charge IDs, and related references)
  • Billing address and payment method type (when provided to us by Stripe)
  • Dispute, refund, and chargeback-related data

D. Identity Verification (KYC) Information

Recipients (and custodians, where applicable) may need to complete identity verification through Stripe to receive payouts via Stripe Connect. Identity verification information is collected and processed by Stripe as our payment partner. We may receive limited verification status indicators (for example, “verified” or “additional information required”) to operate the service and provide support.

E. Device, Usage, and Technical Information

  • IP address, device identifiers, browser type, operating system
  • Log and diagnostic data (e.g., access times, pages viewed, errors)
  • Cookies and similar technologies (see Cookies section below)

3. How We Use Information

We use information for the following purposes:

  • Provide, operate, and improve the SwayGifts platform
  • Create and deliver gifts and event/profile pages
  • Send notifications (email/SMS) related to gifts, contributions, account security, and support
  • Process payments, refunds, and handle disputes (through Stripe)
  • Prevent fraud, abuse, and unauthorized access
  • Comply with legal obligations, including sanctions and anti-fraud requirements
  • Analyze usage and performance to improve reliability and user experience

4. How We Share Information

We do not sell your personal information. We share information only as needed to operate the platform and comply with law:

A. Payment Processing and Identity Verification (Stripe)

We share information with Stripe to process payments, perform identity verification (where required), and route payouts to verified recipients via Stripe Connect. Stripe’s processing of information is governed by their policies and applicable law.

B. Service Providers

We may share information with vendors who provide services such as hosting, storage, analytics, communications (email/SMS), customer support tools, and security monitoring. These providers are contractually required to safeguard information and use it only to provide services to SwayGifts.

C. Legal, Compliance, and Safety

We may disclose information to comply with law, enforce our Terms, respond to lawful requests, or protect the rights, safety, and security of users, SwayGifts, and the public (including investigating fraud, abuse, or security incidents).

D. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences, measure performance, and improve the platform. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

6. Data Retention

We retain information for as long as necessary to provide the service and for legitimate business purposes, such as complying with legal and accounting requirements, resolving disputes, enforcing agreements, and preventing fraud. Retention periods may vary depending on the type of data and our obligations.

7. Security

We use administrative, technical, and physical safeguards designed to protect your information (such as encryption in transit, access controls, and monitoring). No method of transmission or storage is 100% secure, but we work to protect your information and continuously improve our security practices.

8. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. You may also have the right to object to certain processing or request data portability.

  • Account information: You can update certain account details through your account settings.
  • Marketing communications: If we send marketing emails, you can opt out using the unsubscribe link (transactional emails are still sent as needed).
  • Access/Deletion requests: You can request access or deletion by emailing support@swaygifts.com.

9. International Transfers

We may process and store information in the United States and other countries where we or our service providers operate. Where required, we use appropriate safeguards for international transfers, consistent with applicable privacy laws.

10. Children’s Privacy

SwayGifts accounts for children must be created and managed by a verified adult Custodian. Minors are not permitted to send gifts or receive payouts directly. If you believe a child has provided personal information without a Custodian’s involvement, please contact us and we will take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date above and may provide additional notice as required by law. Your continued use of the platform after changes become effective means you accept the updated policy.

12. Contact

If you have questions about this Privacy Policy or your information, contact us:

Email: support@swaygifts.com
Website: https://app.swaygifts.com
Company: SwayGifts LLC, United States
Parent Entity: SwayGifts Pty Ltd, Australia